Privacy Policy

This privacy policy explains how Language Palette processes personal data in connection with its website, enquiries, course administration, and small-group language courses in Massagno.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data We Collect

We may process identification and contact details, enquiry content, course preferences, placement and level-screening information, enrolment details, attendance and progress records, payment-related information, and technical data such as device, browser, and log information. Where a user provides information about learning needs or course goals, we use it only for course administration and related communication.

The categories of data collected depend on how a person uses the website, makes an inquiry, or enrols in a course.

Sources of Data

We collect personal data from contact forms, email, phone calls, centre visits, enrolment steps, level screening, timetable matching, lesson administration, and routine website interactions. We may also receive limited technical data through cookies and similar tools, and we may generate internal records such as attendance notes, progress summaries, and communication logs.

Some data is provided directly, while other data is created during booking, course administration, or website use.

Types of Cookies

Essential cookies help the site function and support security and form handling. Preference cookies remember basic settings where available. Analytics or performance cookies may be used to understand how the site is used and to improve content and navigation. We do not rely on cookies to make automated decisions about users.

We use only limited cookie categories that support operation, measurement, and user preferences.

Cookie Controls

We use standard browser-based controls and, where available, site settings to manage non-essential cookies. If cookies are disabled, some website functions may not work as intended, including form handling or preference storage. Browser controls do not affect processing that is necessary for security or basic operation of the site.

Cookie settings can usually be changed in the browser, and some cookies may be blocked or removed.

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where retention is not required, restriction of certain processing, or objection to processing based on legitimate interests. Where consent is used, it may be withdrawn for future processing. Some requests may be limited if we must keep data for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the legal basis for keeping it.

How to Make a Request

To exercise a privacy right, a person should send a clear request describing the data or processing concerned. We may need additional details to locate the relevant records and confirm identity. If a request is refused in whole or in part, we will explain the reason where the law requires us to do so.

We may ask for information needed to verify identity before acting on a request.

Retention of Data

We keep personal data only for as long as it is needed for the purpose for which it was collected, for course administration, for recordkeeping, or to meet legal obligations. When data is no longer required, we delete it, anonymise it, or archive it with restricted access where retention is still necessary. Some records may be kept after a course ends to manage follow-up, accounting, or dispute handling.

Retention depends on the purpose of the record and any legal, accounting, or operational need to keep it.

Policy Updates

This policy may be updated to reflect changes in our services, legal obligations, or data-handling practices. The revised version will apply from the date it is published on the website, unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or direct communication where appropriate.

We keep the policy under review and record the date of material revisions when the text changes.

01 · Purpose

Purposes of Processing

Personal data is used to respond to enquiries, assess course suitability, arrange level screening, match groups and timetables, confirm terms, manage enrolment, administer lessons, prepare written learning plans and progress summaries, handle payments and accounting, maintain records, improve website performance, and meet legal or contractual obligations. We may also use data to communicate about scheduling changes, course administration, and related service matters.

We process data only where it is relevant to the website, course administration, or legal compliance.

02 · Sharing

Service Providers and Staff

We may share personal data with service providers that support website hosting, communications, administration, recordkeeping, payment processing, or similar operational functions. We may also share information with instructors or internal staff who need it to manage enquiries, placement, scheduling, attendance, and progress review. These recipients may process data only for the relevant service purpose and under appropriate confidentiality and security obligations.

Operational recipients are selected for their role in supporting the service and handling data responsibly.

03 · Legal basis

Legal Disclosure

We may disclose personal data where required to comply with law, court orders, or binding requests from public authorities. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, safety, or property of Language Palette, our learners, or others.

Legal disclosures are limited to what is necessary and proportionate in the circumstances.